Zeliro support
A little help,
when you need it.
Zeliro for Android is in development. Explore the answers below or get in touch with a question about the app or your information.
Questions & answers
What will I be able to create with Zeliro?
Zeliro is being built for image-to-video creation, video templates, and AI image creation. The Android app will let you start with a selected photo, use a template, or explore the image tools available for your chosen feature.
Is Zeliro available to download?
Not yet. Zeliro is in development for Android, and Google Play availability is coming soon. There is no public store link at this time. This website provides product and support information; it does not offer downloads, browser generation, or waitlist registration.
Where will prices and purchase conditions be shown?
When paid options are available, current prices, included benefits, and any renewal or credit conditions will be displayed in the app and at Google Play checkout. Review those details before purchasing. This website does not publish a price table or accept payments.
Purchase termsHow will I delete my Zeliro account?
The app's account deletion flow will be in Personal Settings: choose account deletion, review the notice, and complete confirmation. You can also email support@zeliro.org for account or data deletion help, including if you cannot access the app. Account deletion does not automatically cancel a Google Play subscription or issue a refund.
Account deletion guideHow will Google Play refunds be handled?
For an eligible purchase made after release, use Google Play's refund process or contact Zeliro support for help. We honor refunds approved by Google Play and update the corresponding credits or paid access after confirmation. Canceling future renewal is separate from requesting a refund.
Refund PolicyHow can I contact support?
Email support@zeliro.org with a concise description of your question. For an app issue after release, include the app version, device model, and steps to reproduce it; an order or creation reference can help locate a purchase or generation. Do not send passwords, verification codes, or unnecessary personal information.
Email supportWill my creative data go to another AI provider?
No. Zeliro's AI generation will run on self-hosted models and generation servers operated by us. Prompts, selected input images, generated media, and related generation context will not be sent to third-party AI services. The app will connect to our servers over the internet; generation is not entirely on your device.
Self-hosted AI processingWill my uploads or other data train AI models?
No. Zeliro does not use any user data, personal information, prompts, uploaded content, support attachments, or generated outputs to train any AI model, including general-purpose AI and foundation models.
Our no-training commitmentWill Zeliro identify faces in uploaded photos?
No. Zeliro will not perform facial recognition, extract facial-geometry data, create biometric identifiers, or use a face to identify a person. Selected photos will be visual input for the requested creative feature. Only submit images you have the rights and permissions to use.
Photo safeguardsHow long will prompts, photos, and creations be kept?
Prompts, selected input images, and generated images and videos will be deleted from Zeliro-operated generation servers no later than 36 hours after creation. Save results you want to keep. Limited account, billing, security, support, backup, and legal records have separate retention periods where necessary.
Generation-content retentionCan generated images or videos contain mistakes?
Yes. AI-generated media can be inaccurate, incomplete, unexpected, visually inconsistent, or unsuitable for a particular use. Review outputs and check any rights or permissions before publishing, relying on them, or using them commercially.
Who operates Zeliro?
Zeliro is operated by Mohd Jaid, an individual developer based in India. The public developer name is Team rishtedari.com. Contact support@zeliro.org for product, purchase, or privacy questions.
