Your privacy
Privacy Policy
Last updated: October 9, 2026
Zeliro is in development for Android, with Google Play availability coming soon. The app-related practices below describe the service when released. This website does not accept user photo uploads, generate media, take payments, or collect waitlist sign-ups.
This Privacy Policy explains how Zeliro ("Zeliro", "we", "us", or "our"), operated by Mohd Jaid, collects, uses, discloses, stores, and protects personal information when you visit www.zeliro.org, contact support, use our applications, or interact with our image-to-video tools, video templates, AI image tools, accounts, purchases, and related services (collectively, the "Services").
Zeliro is being developed for image-to-video creation, video templates, and AI image creation. This website presents product information and support; browsing a page does not upload your photos or start a generation.
We handle information needed to operate, secure, support, and communicate about the Services. This policy explains the purposes and recipients of that information.
We do not use any user data, personal information, prompts, uploaded content, or generated outputs to train AI models, general-purpose AI, or foundation models.
Read this policy together with our AI Data Privacy notice for details of self-hosted generation, photo safeguards, and the 36-hour generation-content window. Acknowledging a policy does not replace a separate consent or device permission where one is required.
1. What Information We Collect
We collect information you provide directly, information generated through your use of the Services, and technical data captured automatically so the Services can function securely and reliably.
If you connect a third-party sign-in, app store, payment provider, cloud service, or other integration, we may receive limited information from that provider according to your settings and the provider's policies.
We do not intentionally request special categories of personal information. If you choose to provide sensitive information, we process it only for the purpose for which it was provided, to protect the Services, or as required by law.
Photo or file permissions support selecting an input or saving a result where needed. Permission to access a library does not mean all its photos are uploaded. You choose the input for a generation and can manage device permissions in operating-system settings; disabling a necessary permission may prevent the related feature from working.
- Contact and account details, such as email address, username, authentication identifiers, app account ID, profile settings, app preferences, and account status
- Communications and support content, including inquiries, feedback, bug reports, screenshots, attachments, and messages sent to us
- AI workflow content, such as prompts or instructions provided in a supported feature, selected input images, template choices, generation settings, generated images and videos, previews, exports, and temporary creative history
- Transaction and entitlement details, including purchase history, subscription status, credit balance, refund status, tax records, invoices, marketplace receipts, and entitlement confirmations
- Device, usage, and diagnostics data, including IP address, browser type, operating system, device identifiers, app version, language, approximate region, timestamps, crash reports, and interaction events
- Security and service telemetry, including API requests, response codes, rate-limit events, fraud signals, abuse reports, and logs needed to maintain availability and investigate misuse
2. How We Use Information
We use personal information for operational, contractual, security, legal, and communication purposes connected to the Services.
We may use aggregated, anonymized, or de-identified information for analytics, research, benchmarking, capacity planning, and product development where it can no longer reasonably identify you.
We do not use any user data, personal information, prompts, uploaded content, or generated outputs to train AI models, general-purpose AI, or foundation models.
- Provide, maintain, personalize, and improve our websites, applications, image-to-video features, video templates, AI image creation, previews, exports, account features, and support experiences
- Create, verify, administer, and secure accounts, app sessions, subscription access, credit balances, and user settings
- Process prompts, uploaded media, generation requests, output previews, exports, and related creative workflows requested by you
- Process subscriptions, in-app purchases, credits, refunds, taxes, marketplace confirmations, payment records, and entitlement updates
- Respond to support, bug reports, refund questions, account deletion requests, privacy requests, safety reports, and other communications
- Monitor performance, debug errors, analyze reliability, prevent abuse, secure accounts, and investigate fraud, security incidents, policy violations, or unlawful activity
- Comply with applicable laws, court orders, regulatory obligations, app marketplace requirements, valid requests, and dispute requirements
3. Legal Bases for Processing
Where privacy law requires a lawful basis, we rely on the basis that fits the specific processing activity.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that occurred before withdrawal.
Use the available app or device controls or contact support to exercise that choice. Withdrawing a permission may prevent the related feature from working and does not itself erase material already submitted or exported elsewhere.
- Performance of a contract, when processing is necessary to provide Services you request or to take steps before entering a contract
- Legitimate interests, including security, reliability, product improvement, customer support, fraud prevention, abuse prevention, and responsible business operations
- Compliance with legal obligations, such as accounting, tax, consumer protection, app marketplace, regulatory, and lawful-request requirements
- Consent, where required for optional features, marketing, cookies, integrations, or any separate permission you may give
4. AI Processing and Model Training
Zeliro runs self-hosted AI models on generation servers operated by us. Prompts, selected input images, generated images and videos, and related generation context are processed on those servers and are not sent to third-party AI services. The app communicates with our servers over the internet; self-hosting does not mean offline or entirely on-device generation.
We use submitted content to provide the requested feature, maintain service reliability, prevent abuse, enforce our policies, troubleshoot errors, and comply with legal or marketplace requirements.
Zeliro does not use any user data, personal information, prompts, uploaded content, or generated outputs to train AI models, general-purpose AI, or foundation models.
Selected photos are visual input for your requested creative feature. We do not perform facial recognition, extract facial-geometry data, create biometric identifiers, or use an uploaded face to identify a person. You must have the rights and permissions needed to submit another person's image or personal information.
AI outputs may be inaccurate, incomplete, unexpected, offensive, unsuitable for a particular use, or similar to third-party content. You are responsible for reviewing outputs before publishing, relying on them, or using them commercially.
7. Social Logins and Third-Party Accounts
If a Service allows third-party sign-in or account connection, we receive the information the provider makes available for authentication and account setup.
Your use of the third-party provider remains governed by that provider's terms and privacy policy.
We use third-party account information to create, secure, and support your account and related Services.
- Basic profile information such as name, email address, avatar, account identifier, and locale
- Authentication tokens, confirmations, purchase records, or metadata required to maintain the login session or entitlement state
8. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Policy, unless a longer period is required or permitted by law.
Prompts, uploaded input images, and generated images and videos are automatically deleted from Zeliro-operated generation servers no later than 36 hours after creation. They are held temporarily to deliver a result, provide short-term creation history and re-use, and support the related request. Save any output you want to keep before its availability window ends.
Retention periods depend on the type of information, account status, product requirements, backup cycles, payment and accounting obligations, app marketplace requirements, legal requirements, fraud-prevention needs, and active disputes or investigations.
The 36-hour promise applies to the content on generation servers. Limited account, billing, refund, security, fraud-prevention, support, dispute, backup, and legal records can have separate retention periods where needed for those purposes. Retained records are not used to train any AI model. A purchase or credit balance does not extend media storage.
When other information is no longer needed, we delete it, anonymize it, or securely isolate it according to our retention and disposal practices. Removal from active systems and expiry of restricted backups can occur at different times. Residual records are not used to restore ordinary activity for a deleted account. Copies you export or share are controlled by you or their destination service.
9. Security Measures
We use administrative, technical, and organizational safeguards designed to protect the confidentiality, integrity, and availability of information.
No internet-connected system can be guaranteed perfectly secure. You are responsible for protecting your credentials, devices, and account access.
- Encryption in transit and, where appropriate, encryption or equivalent protections at rest
- Access controls, least-privilege permissions, authentication safeguards, and audit practices
- Monitoring, backups, incident response procedures, vulnerability management, and provider diligence
- Internal policies that limit access to people with a business need to support, secure, or operate the Services
10. International Data Transfers
We may process information in India and in other countries where our own systems, marketplace providers, or non-AI operational providers are located. Generation is performed on systems operated by us, without third-party AI services.
Those countries may have data-protection laws that differ from the laws where you live. Where required, we use appropriate safeguards such as contractual protections, transfer mechanisms, and security controls.
By using the Services, you understand that information may be transferred to and processed in jurisdictions outside your country of residence.
11. Children's Privacy
Use the Services only if you meet the applicable age, legal capacity, and consent requirements. If parental or guardian consent is required, it must be obtained before use.
We do not knowingly collect personal information from children without appropriate consent. If we learn that we have collected such information, we will take reasonable steps to delete it.
If you believe a child has provided us personal information, please contact us through the support channel listed below.
12. Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, port, restrict, object to, or withdraw consent for certain processing of your personal information.
We may need to verify your identity before responding to a request. We may decline or limit a request where the law permits or requires us to do so.
- Request access to the personal information we maintain about you
- Request correction of inaccurate or incomplete information
- Request deletion of your account or personal information, subject to lawful exceptions
- Request a copy or export of certain information where technically available
- Object to or restrict certain processing where applicable law permits
- Withdraw consent where processing depends on consent
13. Account Deletion
The released app will provide account deletion in Personal Settings, with an email request route if you cannot access the app.
Open Zeliro, go to Personal Settings, choose account deletion, review the notice, and complete the confirmation steps.
A confirmed request removes account personal information and associated content from active systems, including prompts, input images, generated images and videos, and creative history still held there, subject to limited lawful retention for billing, tax, marketplace records, fraud prevention, security, support, disputes, backups, and compliance.
If you cannot access the in-app deletion feature, contact support and include enough information for us to verify your identity and locate the account.
Signing out or uninstalling the app alone does not submit account deletion. Deleting an account does not automatically issue a refund or cancel a subscription billed by a marketplace. You may also request deletion of particular personal information or support records without requesting full account closure.
14. Do-Not-Track Signals
Some browsers offer Do-Not-Track settings. Because there is no widely accepted standard for responding to these signals, we do not currently respond to them in a uniform way.
If a recognized legal or technical standard becomes applicable to the Services, we will update this Policy to explain how we respond.
15. Regional Privacy Notices
Depending on where you live, local privacy law may provide additional rights or disclosures, subject to statutory limits and exceptions.
We do not use any user data, uploaded content, prompts, generated outputs, or personal information to train any AI model, including general-purpose AI and foundation models.
Where a local law requires an appeal process, you may contact us at the support email below and include Privacy Appeal in the subject line.
- The right to know categories of personal information collected, used, disclosed, or shared
- The right to request deletion of personal information, subject to exceptions
- The right to correct inaccurate personal information
- The right to opt out of sale or sharing where applicable
- The right not to be discriminated against for exercising privacy rights
16. Updates to This Policy
We may update this Privacy Policy to reflect legal, technical, product, operational, or business changes.
When changes are material, we will update the date above and provide additional notice where required by law.
Your continued use of the Services after an updated Policy becomes effective means you acknowledge the updated Policy.
17. Contact Us
If you have questions about this Privacy Policy, privacy rights, data handling, account deletion, or security, contact us using the details below.
- Website: https://www.zeliro.org
- Support email: support@zeliro.org
- Developer name: Team rishtedari.com
- Operator (individual developer): Mohd Jaid
- Address: B1007, Bulland Heights, Crossing Republik, Ghaziabad - 201016, India (IN)