Purchase support
Refund Policy
Last updated: October 9, 2026
Zeliro is in development for Android, with Google Play availability coming soon. The app-related practices below describe the service when released. This website does not accept user photo uploads, generate media, take payments, or collect waitlist sign-ups.
This policy explains the handling of purchases that may be offered in Zeliro after release. Purchase availability, prices, included access, and any renewal or credit conditions will be shown in the app and at Google Play checkout.
We honor refunds approved by Google Play and update the corresponding purchase and paid entitlement after confirmation. This website does not sell plans or process payments.
1. Google Play Purchases
For a purchase billed by Google Play, use Google's refund instructions with the Google Account associated with the transaction. Eligibility and available options depend on the purchase, timing, payment method, location, and applicable law. You can also contact Zeliro support for purchase assistance and developer review where available.
Check the receipt for the app, date, and order reference. A product description on this website is not a charge or a purchase confirmation. Google Play's refund process applies only to transactions billed through Google Play.
2. Approved Refunds, Credits, and Access
When Google Play approves and confirms a refund, we honor the result and adjust the relevant Zeliro purchase, credits, subscription access, or paid feature accordingly. Refunded, reversed, or otherwise invalidated purchases may cause the associated entitlement to be reduced or removed.
An entitlement adjustment is separate from returning money to your payment method. We do not issue a second payment in addition to Google Play's refund. If an approved refund is not reflected correctly in the app, contact support with the approval reference.
Where credits are offered, their conditions are shown before purchase. An unused balance alone does not guarantee a cash refund, and used access does not remove any remedy required by law. A credit correction and a monetary refund are distinct actions. Credit validity is also separate from the 36-hour generation-content retention limit.
3. Renewal, Cancellation, and Account Deletion
If a recurring subscription is offered and you purchase it, manage or cancel renewal through the Google Account used at checkout. Review the billing period, renewal terms, and cancellation conditions shown before confirming. This policy does not promise that a particular subscription or credit package will be offered.
Canceling future renewal does not automatically refund an earlier payment. Uninstalling the app or deleting a Zeliro account does not automatically cancel a Google Play subscription or issue a refund. Use Google Play's subscription controls separately when you want to stop renewal.
Review any unresolved purchase or associated balance before confirming account deletion. Deletion may remove access to that account and its paid features. Contact support if you need help with a pending purchase or balance; mandatory consumer rights remain unaffected.
4. Fair Handling and Consumer Rights
Refund requests are reviewed according to the disclosed purchase conditions, Google Play rules, and applicable law. This policy does not shorten a mandatory refund or cancellation right, or exclude a warranty or remedy that cannot lawfully be excluded.
We may investigate suspected duplicate claims, unauthorized transactions, payment manipulation, or fraud and take action permitted by law and platform rules. That review does not override a valid Google Play refund decision or legally required remedy.
5. Missing Access, Failed Requests, and Timing
We investigate the relevant purchase and usage records to determine the appropriate correction. We do not promise automatic refunds or credit returns for every failure, delay, or output you dislike. Applicable consumer rights remain unaffected.
For a duplicate or unfamiliar charge, check the Google Play purchase history, including authorized family purchases, and report suspected unauthorized charges through Google or the payment provider. Never send passwords, verification codes, full card numbers, or unrelated personal information to support.
A request, approval, entitlement update, and the return of funds are different stages. Timing depends on Google Play, payment processing, the bank, and verification needed. We cannot guarantee a decision or bank posting date.
- For purchase questions, provide the order reference if available, approximate date, account identifier, and a concise explanation.
- For a failed generation after a deduction, include its creation or task reference and approximate time.
- For an approved refund not reflected in the app, include the confirmation reference.
6. Contact and Policy Updates
Contact support@zeliro.org for purchase assistance. Zeliro is operated by Mohd Jaid, an individual developer using the public developer name Team rishtedari.com.
We may update this policy when available purchase options or applicable requirements change. The date above identifies the current version. Any material purchase conditions will be presented before you authorize a transaction.